The main building of the Cleveland Clinic.
“During a discussion at the SAS Health Analytics Virtual Forum, leaders with the Cleveland Clinic and Humana emphasized the importance of data partnerships as the healthcare industry continues to transition toward innovative payment models. New initiatives—like bundled payments for hip and knee replacements—have forced providers to re-engineer their approach to care, a transformation that relies on the ability to analyze and interpret patient data to provide more personalized care.
“Previous payment models created ‘adversarial relationships’ between payers and providers, said Chris Donovan, executive director of enterprise information management and analytics at the Cleveland Clinic. Now, those same companies take on an equal share of risk, which has fostered new data-driven partnerships.
“I think we’re really just scratching the surface of what we can do together,” he said, adding that government can play a role in fostering those relationships by building on programs that continue to emphasize value over volume, and by establishing standards for data quality.
‘There are a lot of opportunities for government,’ he said. ‘The experiments they have done show they can move the needle.”’
“Robert Sahadevan, enterprise vice president of consumer marketing and data analytics at Humana, added that analytics has helped the payer drill down into subpopulations and demographics to better understand how patients interact with the healthcare system, and then build personalized interventions.”
To read more, please hit this link.
The Cleveland Clinic’s central facility.
Modern Healthcare reports:
“Cleveland Clinic has moved much of its branding work into the digital realm. Paul Matsen, chief marketing officer of the $8 billion healthcare system, divides the marketing efforts by geography: those targeted at nearby northeast Ohio and those targeted at the rest of the country and world. In northeast Ohio, he said, Cleveland Clinic already has full brand awareness, so it focuses instead on promoting access and publicizing its same-day appointments and telehealth services.”
“To build its brand and acquire new patients, Cleveland Clinic has turned to the Web, with search-engine marketing and two content platforms—one that’s aimed at consumers and presents health and wellness news, and one that’s aimed at providers and highlights treatment trends and research.
“It is also making extensive use of social media—especially Facebook and Twitter. It is experimenting with Instagram and Snapchat, too. ‘We think of social media first and foremost as an awareness-generating medium that allows us to engage with patients from all over the world,’ Matsen said.”
To read more, please hit this link.
Cleveland Clinic plans to convert a six-story office block in London into a 205-bed hospital overlooking Buckingham Palace, according to the Evening Standard.
This would be Cleveland Clinic’s first hospital in the United Kingdom. It’s part of a trend in which some of the most prestigious hospitals in the United States seek to profit from their international fame by building hospitals abroad that cater to affluent patients.
To assuage neighborhood fears, Cleveland Clinic has guaranteed there will be no emergency department in the facility.
“I am delighted to submit our plans to Westminster City Council for determination. Since 1921 we have established a reputation as one of the most trusted and respected providers of healthcare. We are looking forward to the opportunity to provide our unique model of care to patients in London, one of the world’s great cities,” said Toby Cosgrove, M.D., president and CEO of Cleveland Clinic.
“After training in London as a cardiac surgeon, I know that the city offers a unique combination of world-leading medical research and some of the best and most respected healthcare professionals.”
To read the Evening Standard’s story on this, please this link.
STAT looks at five ways in which some hospitals are trying to relieve employees’ stress:
“At Hennepin County Medical Center, in Minneapolis, administrators created a ‘reset room’ where employees can grab a quiet moment to themselves or take a quick nap.”
Tapping the spiritual
“At M.D. Anderson Cancer Center, in Houston, physicians and nurses visit a prayer labyrinth to recover from a sad or stressful episode in the facility….”
Arts, craft, and live music“Hospital arts programs are going beyond pinning a few colorful paintings on the walls.
“At MedStar Georgetown University Hospital, in Washington, D.C., nurses and doctors listen to live music, dance, and work on a wide range of projects, from bracelet making to creative writing. Julia Langley, director of the hospital’s Lombardi Arts & Humanities Program, said it is crucial for front-line caregivers to have a creative outlet.”
Taking a deep breath
“Hospitals are also placing a greater emphasis on physical activity for staff members. Instead of just opening a gym in the basement, many administrators are finding ways to incorporate exercise into the work day.”
Relieving information overload
“Cleveland Clinic administrators are targeting a primary source of stress for physicians: the electronic medical records system.
Record-keeping requirements force most physicians to spend more time working on computers than treating patients, which is not why they joined the profession, said Dr. Sumita Khatri, of the Cleveland Clinic Pathobiology Department.
“Dr. Khatri is working with a panel of physicians to redesign daily workflow to help relieve the burden of record-keeping requirements. The effort involves creating customized software and delegating some EMR work to physician’s assistants, among others. ”
To read the STAT story, please hit this link.
MedCity News reports that CVS MinuteClinic will offer customers access to Cleveland Clinic physicians through American Well’s video interaction technology. Internationally famed Cleveland Clinic also provides on-demand care through its Express Care Online service. The service will be available to CVS MinuteClinic customers in Ohio and West Virginia.
Herewith 2015 financial results of four big systems:
1. Chicago-based Presence Health had an operating loss of about $186 million on $2.5 billion in revenue, a huge widening from the 2014 operating loss of $12.7 million on nearly $2.6 billion in revenue.
2. Intermountain Healthcare had revenue of $6.1 billion in 2015, up 9.6 percent from a year earlier. But the Salt Lake City-based system’s operating income of $228.5 million was down 24.1 percent from $301.4 million a year earlier.
Rochester, Minn.-based Mayo Clinic‘s revenue rose 5.7 percent to $10.3 billion. But operating income fell 36.9 percent to $526 million.
4. Cleveland Clinic had revenue of $7.2 billion, up 7 percent from 2014. The hospital network recorded operating income of $481 million, up 3 percent.
Hospitals around America are looking for new and creative ways to control spiraling drug costs.
For instance, as this Washington Post story reports:
“Doctors at the University Hospitals of Cleveland see an immediately recognizable symbol pop up alongside certain drugs when they sign in online these days to prescribe medications for patients: $$$$$.
“The dollar signs, affixed by hospital administrators, carry a not-so-subtle message: Think twice before using this drug. Pick an alternative if possible.”
“Here’s the thing that makes it more challenging: The patient doesn’t initially see the price increase,” Scott Knoer, chief pharmacy officer at the Cleveland Clinic, which has built an algorithm to monitor drug prices, told The Post. “But it raises the cost for the hospital. Eventually, it catches up and it raises the cost for insurance companies, which is passed on to employers, employees and taxpayers through higher premiums and co-pays.”
The paper said that “Last year’s headline-grabbing spikes appear to have waned in recent months, perhaps because the issue has come under such an intense public spotlight.”
“I don’t think you’re going to see these 300, 400, 500 percent increases, at least for a while,” Mr. Knoer said, “even as he noted one 120 percent hike flagged by the hospital’s new algorithm.”
“We’ll still see significant increases, but it won’t be so obvious. Prices are not going down,” he said.