Cleveland Clinic’s executive chief nursing officer, K. Kelly Hancock, R.N., discusses in MedPage Today a new program this year at the Cleveland Clinic in which providers, such as nurses and physicians, shadow patients during their inpatient stay or outpatient visit to better understand, she says, “what their experience is through their lens…. {It’s} important enough that it’s clearly worth the investment to take those caregivers offline.”
“….We know the best feedback is from the patient. We think it really will lend itself to some great feedback to develop stronger interventions.”
