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Psychological safety and physician teams

Jessica Wisdom, Ph.D., and Henry Wei, M.D.,   writing about a project they did at  Google, discuss the importance of psychological safety in physician teams.

They note at the start that “Physicians may enter training drawn to the autonomy of medicine, but effective health care delivery — particularly in the era of Accountable Care Organizations and patient-centered medical homes — will likely be driven by effective teams, not individuals working solo.”

“But what is the secret to creating an effective team? Over two years, Google conducted 200+ interviews and a series of analyses of over 250 attributes to understand what drives team performance. What emerges is not the who, but the how: the attributes of the team members matter less than how the members interact, structure their work, and view their contributions.”

“For healthcare, this may mean that individual clinicians’ technical excellence is necessary, but insufficient to improve team-driven patient outcomes.”

“We’ve learned that there are five key dynamics that set successful teams apart from other teams at Google:

  1. Psychological safety: Can team members take risks by sharing ideas and suggestions without feeling insecure or embarrassed? Do team members feel supported, or do they feel as if other team members try to undermine them deliberately?
  2. “Dependability: Can each team member count on the others to perform their job tasks effectively? When team members ask one another for something to be done, will it be? Can they depend on fellow teammates when they need help?
  3. “Structure & clarity: Are roles, responsibilities, and individual accountability on the team clear?
  4. “Meaning of work: Is the team working toward a goal that is personally important for each member? Does work give team members a sense of personal and professional fulfillment?
  5. “Impact of work: Does the team fundamentally believe that the work they’re doing matters? Do they feel their work matters for a higher-order goal?”

“It may surprise people to learn that psychological safety is the most important of these five dynamics by far. In fact, it’s the underpinning of the other four.”

In their piece, they outline six steps to improve team performance and psychological safety

To read their piece, please hit this link.


Program coordinating diabetes, cardio and depression treatment is touted


A nationwide initiative called COMPASS (Care of Mental, Physical and Substance-use Syndromes) is being touted for successfully coordinating patients’ diabetes and cardiovascular treatment with mental-health care to both reduce depression and improve patients’ glucose and blood-pressure numbers.

Patients  in the initiative talked at least once a month with  care managers, who worked with the patients and primary-care physicians to address  patients’ depression and medication for diabetes, hypertension or both.

Forty percent of patients with uncontrolled disease at enrollment achieved depression remission or response; 23 percent achieved glucose control, and 58 percent achieved blood-pressure control during an 11th-month followup.

Care managers had either behavioral health or  regular medical training.

The Center for Medicare and Medication Innovation funded the $18-million, three-year initiative.

“This was a successful wide-scale implementation of a collaborative care model that demonstrated it can be used in a variety of health care settings with positive effects for providers and patients,” Karen J. Coleman, Ph.D.,  of Kaiser Permanente Southern California Department of Research & Evaluation, said.

She added said that the study indicates that patients with mild and moderate depression can be cared for in a primary-care setting.

“Depression is a chronic disease like diabetes,” she  said. “Healthy behavioral changes like sleep, exercise, and better eating can improve diabetes and depression.

To read an article on this program, please hit this link.

Consistency of ties with physicians said to reduce their patients’ visits to ERs


Seniors who consistently see the same physicians in  outpatient settings are more likely to avoid  emergency-room visits, according to a study  by CMS and Dartmouth researchers and published in the Annals of Emergency Medicine.

The researchers measured continuity of care based on two risk scores and found that patients who saw the same physician consistently were 20 percent less likely to go to the ER.

Those who did go to the ED were slightly more likely to be admitted to the hospital. The study suggested that  patients with more continuity of care receive more appropriate ED referrals.

“Visits with the same physician or a small number of physicians fosters long-term relationships for Medicare patients, which is ultimately good for their health,” said David Nyweide, Ph.D., a researcher with CMS and lead author of the study,  said in an announcement from the American College of Emergency Physicians (ACEP).

FierceHealthcare noted that the  number of ER visits has grown considerably in the past several years, blamed partly on an increasing number of non-emergency patients showing up there.

“Previous studies have shown that improving continuity of care could save Medicare as much as $600 billion each year by reducing frequently overused medical procedures, and limiting the rate of mortality linked to cardiovascular events,” Fierce reported.

To read the study, please hit this link.

To read a Fierce overview of the study, please hit this link.

Why Clinton and Trump are wrong about Medicare and drug-price negotiation


Two health-policy experts — Geoffrey F. Joyce, Ph.D., and Neeraj Sood,  Ph.D. — discuss why they think that Donald Trump and Hillary Clinton are wrong about Medicare’s ability to negotiate drug prices.

To read their essay, please hit this link.

ACA said to mostly block new physician-owned hospitals


Affordable Care Act (ACA)  regulations effectively halted the creation of physician-owned hospitals, researchers say.

But the trade association Physician Hospitals of America (PHA) says that conclusion is largely incorrect.

Elizabeth Plummer, Ph.D., a professor in the Department of Accounting, Neeley School of Business, Texas Christian University, Fort Worth, and William Wempe, Ph.D., an associate professor in the department, studied 106 physician-owned hospitals in Texas, where about 20 percent of the hospitals have this model. They compared them with a control group of hospitals not owned by physicians to see their response to ACA rules.

Medscape noted that proponents of physician-owned hospitals say that patient satisfaction is high and that “they are well-positioned to improve care and population health and reduce costs; critics say they have incentives to order excessive tests and improperly refer patients to facilities in which the physicians have financial interests.”

The researchers wrote: “Moreover, physician-owned hospitals may cherry-pick the marketplace to secure patients with good general health who seek specialized and highly profitable medical treatment, reducing other hospitals’ bottom lines and their ability to provide indigent care.”

To read the Medscape article on this, please hit this link.


How to live with MIPS


Many physicians are asking whether they can opt out of Medicare’s Merit-Based Incentive Payment System (MIPS), which is replacing the Sustainable Growth Rate formula.

Well, probably not. But in any case, suggests Medscape, physicians can reduce  their MIPS reporting burden by reporting with other physicians together in single submission.

“It would be administratively simple to report as a group,” says , founder and CEO of SA Ignite, a Chicago company that helps organizations manage value-based programs, told Medscape. Of course, this would be easier for  a large practice or group of hospital-employed physicians with the staff and IT capabilities to centralize reporting.

The Centers for Medicare & Medicaid Services (CMS) defines a clinical group as having at least two “eligible clinicians”. That could be a physician and a nurse practitioner or physician assistant in one practice.

Under its  proposed rule, CMS would let solo and small practices to get together in “virtual groups,” but owing to the difficulties of implementing such arrangements, this wouldn’t be possible in the first year of MIPS reporting.

Dr. Lee told Medscape that a downside of reporting in a group is that “you would have limited ability to choose specific measures. You may be forced to accept measures for activities where you don’t perform that well.”

To read the full article, please hit this link.

Advice on navigating narrow networks


Herewith advice via a Janet Kidd Stewart article in Medical Economics on how physicians and other providers can negotiate the increasing number of narrow networks.

In the piece, Jonathan Gruber, Ph.D., an economics professor at MIT, asserts that early evidence shows that narrow networks cut patient costs without lowering quality.

“Payers already are building algorithms to better answer the outcomes issue, and providers must decide if they will sit back and wait for the results or build their own data sets,” he told Ms. Stewart. “There will definitely be winners and losers.”

She says that Donald Fisher, Ph.D. president and chief executive of the American Medical Group Association, says that providers need to continue to fight  plans that  cherry-pick certain providers for narrow networks and and to  question  insurers’ quality and cost data.

Americans look more skeptical about cost-quality link



Americans may be becoming more skeptical  and careful consumers of healthcare.

Most people in a U.S. questioned for a study said that healthcare costs weren’t necessarily tied to quality.

That (and greater price transparency) is good news.

“It’s really important to know how people are perceiving price and quality,” said  the lead author, healthcare economist Kathryn Phillips, Ph.D., of the University of California at San Francisco said in a HealthAffairs piece. “If you don’t know how they perceive price and quality then we don’t know how they will use price information.”

Still, the proportion of people who said there is no link varied according to how the question was worded of the question.

For example,  reported Reuters, 71 percent said “higher price is typically not a sign of better care. But 40 percent thought a doctor might be providing lower-quality care if he charged less than other doctors for a service.”

“That suggests we need to think about how we describe things to consumers in order to help them understand what’s being asked,” said Ms. Phillips.

“We need to develop the right tools and policies to help consumers use this information. You can’t just assume you can put price information out there and people are going to be able to use it,”


Study details how incentives boosted patients’ compliance


A study looks at how a value-based insurance program in Connecticut raised medical-advice compliance as shown by patients having more preventive visits and adhering more rigorously to medication directives.

MedPage Today, citing a HealthAffairs article, says “Giving patients economic incentives to participate in health screenings and take their prescribed medications resulted in decreased hospitalizations and increased medication adherence….”

“The positive results in this case should encourage other payers to incorporate reduced cost sharing for high-value services across entire episodes of care in their benefit plans,” wrote Richard Hirth, Ph.D., of the University of Michigan, and colleagues in the April issue of Health Affairs.




Nurses urged to get more active in policymaking


Citing the effects of the Affordable Care Act and nurses winning a wider scope of practice in many states,  the author of an article in Minority Nurse says nurses ought to become more active  in healthcare policy as they gain more authority in hospitals.

Janice Phillips, Ph.D., R.N., noted that conducting research among underserved populations on breast-cancer disparities led her to lobbying and public-policy advocacy to reduce these disparities.

Becker’s Hospital Review summarized her suggestions:

  • “Take health-policy courses during their nurse training.
  • Attend in-person and virtual lobby days.
  • “Analyze publications and presentations for policy implications.
  • “Read policy journals.
  • “Share personal policy-related experiences.
  • “Factor policy components into day-to-day clinical work, such as student interviews with legislators.
  • “Identify policy implications in everyday practice.”



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