In this video, John Jay Shannon, M.D., chairman of the Cook County (Ill.) Health and Hospitals System, discusses why the term “consumerism” can be misapplied in the very confusing and complex world of healthcare.
He notes that while consumers may like to shop around, healthcare is so complex that they may find it difficult to figure out what they need to get and are getting.
To watch the video, please hit this link.
