Healthcare organizations are giving physician leaders and health information technology (HIT) bigger and bigger roles, notes a survey of chief experience officers from Experience Innovation Network.
The report’s authors, reports FierceHealthcare, sought to address three key themes:
- Cross-organizational patient experience improvement alignment
- Method of addressing obstacles to system-wide patient-experience improvement efforts
- Widespread successful strategies for improving patient experience
Fierce reported that “A plurality of respondents (29 percent) named physician leaders as the best way to engage physicians in the experience improvement process, followed by feedback and data (19 percent), incentive alignment (13 percent), and training and tools (12 percent).”