Vitals.com reviews its reviews of patient experiences in dealing with hospitals and physicians.

Vitals, in text and infographics available in this link, says:  “A word analysis of 5,000 recent patient reviews by Vitals to mark its six millionth review drew attention to the fact that ‘diagnosis’ and ‘answers’ are not nearly as important as ‘time,’staff’ and ‘office.’

“Time is an issue that startups providing concierge care service from telemedicine to house calls have used to win over customers and make a case for their businesses. Of course medical professionals should be encouraged by the fact that ‘professional,’  ‘great’ and ‘caring’ get mentioned frequently, although ‘rude’ isn’t far behind.”

But a JAMA article last year showed that the biggest factors impacting a person’s choice of physician were insurance coverage and location.