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3 key elements in improving hospitalist patient scores

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catalyst.nejm.org/hospitalist-groups-patient-experience-scores/

 

An article in NEJM Catalyst cites the importance of physician-to-physician coaching and medical director engagement in improving hospitalist patient scores. Among the conclusions:

  • “Transparent data sharing is critical to the success of any program.
  • “Physician coaching skills are an essential qualification for the physician lead chosen to interact with physicians.
  • “Engagement of medical directors who can reinforce training and review monthly scores on an ongoing basis is imperative.”

 

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