catalyst.nejm.org/hospitalist-groups-patient-experience-scores/

An article in NEJM Catalyst cites the importance of physician-to-physician coaching and medical director engagement in improving hospitalist patient scores. Among the conclusions:

• “Transparent data sharing is critical to the success of any program.
• “Physician coaching skills are an essential qualification for the physician lead chosen to interact with physicians.
• “Engagement of medical directors who can reinforce training and review monthly scores on an ongoing basis is imperative.”