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Employers focusing more on the patient experience

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A new survey from the National Business Group on Health, an employers organization, has found, in Healthcare Dive’s paraphrase:

  • “Twenty-one percent of respondents plan to encourage use of accountable care organizations and another 26% are considering offering them.
  • “More than half (54%) will offer health centers either on site or nearby.
  • “Nearly nine in 10 (88%) plan to use centers of excellence for specified procedures like transplants or orthopedic surgery to take advantage of bundled payments and other alternative payment models.
  • “Close to 40% employ some type of value-based benefit design that rewards employees for managing chronic conditions or seeking more cost-effective care.’’

“One of the interesting findings from the survey is that employers are focused on enhancing the employee experience,” Brian Marcotte, president and CEO of NBGH said in a written statement. “For example, there is a big increase in the number of employers offering decision support, concierge services and tools to help employees navigate the healthcare system.”

The surveyors found that 66 percent of employers will offer medical-decision support and second-opinion services by 2018, up from 47 percent this year, and 36 percent will offer high-touch concierge services.

To read the survey results, please hit this link.

To read Healthcare Dive’s commentary on it, please hit this link.



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