Yet another health IT company wants to sell a system to streamline physician services.

HealthTap has a service in which patients send questions to a group of doctors about symptoms. Up to now, it has offered telemedicine, lab testing and other services, but now it’s branching out with what it calls an operating system, reports MedCity News.

The news site reports that HealthTap is trying “to solve the quandary that direct to consumer health services pose: balancing the demand for easy access to after hours treatment for short-term non emergency healthcare needs and improve continuity with patient’s electronic medical record.”

It sees its new HOPE  system as bridging  that gap. MedCity said “It includes things like patient responses to the most common health questions, and documents for doctors and patients to connect through video, voice, or texting, scheduling and billing services, e-prescribing and lab test order forms. It also sees a way to use its operating system to make it easier for practices to connect with patients through email and texting.”