Read about how a former patient at Beth Israel Deaconess Medical Center, in Boston, has worked with hospital staff to redefine care to try to prevent the sort of harm she suffered.

The Boston Globe article said the reforms are “based on one simple premise — that emotional harm is just as serious as the physical harm sometimes born in hospitals, and that hospitals have a duty to safeguard against both.

“It really gets to the core of, who do we want to be? What kind of care do we want to provide?” said Dr. Lauge Sokol-Hessner, the hospital’s associate director of inpatient quality, told The Globe “The words dignity and respect cut very deeply.”