The crowdsouring site Yelp, in which customers rate restaurants, hotels and a wide range of other businesses, is better than the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey in rating the quality of hospital stays, STATreported.
A study in Health Affairs found that Yelp reviews went deeper into the patient experience than the HCAHPS survey. That’s in part because in-hospital patients and patients’ family members posted reviews. Reviews included comfort, billing issues and hospital costs. Only discharged patients are queried in the HCAHPS survey.