Jim Hemmer writes in STAT about how hospitals can improve patient care via better employee engagement.

Here are four ways:

• “Create and share a set of core values and goals that guide the behavior of all hospital employees, from the CEO and surgeons to cafeteria and maintenance workers.
• “Ask all employees for feedback about policies, procedures, or equipment that need to be changed to deliver the best service — and act on their advice.
• “Develop a program to recognize and reward actions that support the core values and goals.
• “Constantly evaluate the organization’s performance through patient surveys and other feedback mechanisms. Bringing in patient feedback is crucial — seeing the positive effects of their efforts can powerfully increase employee engagement and reinforce their caring behaviors.”

To read the STAT article, please hit this link.