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4 ways to improve hospital-employee engagement and thus patient care

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Jim Hemmer writes in STAT about how hospitals can improve patient care via better employee engagement.

Here are four ways:

  • “Create and share a set of core values and goals that guide the behavior of all hospital employees, from the CEO and surgeons to cafeteria and maintenance workers.
  • “Ask all employees for feedback about policies, procedures, or equipment that need to be changed to deliver the best service — and act on their advice.
  • “Develop a program to recognize and reward actions that support the core values and goals.
  • “Constantly evaluate the organization’s performance through patient surveys and other feedback mechanisms. Bringing in patient feedback is crucial — seeing the positive effects of their efforts can powerfully increase employee engagement and reinforce their caring behaviors.”

To read the STAT article, please hit this link.

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