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Lessons of patient portals

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This HealthAffairs piece looks at more than a decade of experience engaging patients online through patient portals and offers four key lessons:

1. “Secure Email Supports Improved Outcomes And Patient-Centered Care.”

2. “Patient Portal Use Positively Impacts Patient Loyalty To The Health Plan And Member Satisfaction.”

3. “Evidence Of A Relationship Between Secure Email And Other Kinds Of Utilization Is Mixed.”

4. “Even With The Best Intentions, E-Health Disparities Can Emerge.”

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