Contrary to what has been the conventional wisdom that what health-insurance consumers want above all is choice, a study by Accenture, the consulting firm, found that most patients would be happy to be in a narrower, coordinated-care network as long as they have generally good medical service and control over their medical information.
Jean-Pierre Stephan, a managing director at Accenture. said: “We found that patients actually prefer these coordinated-care networks. Consumers don’t want unlimited choice. What they want is a few good choices.”
Part of Modern Healthcare’s summary of the report said: “Consumers are more loyal to their preferred airline or hotel chain than their doctors, he (Mr. Stephan} added. Only 26% of the 1,980 adults surveyed said they would definitely leave a network if their doctor stopped participating in it. Ninety-four percent said access to their medical records was the single most important piece of information-sharing.”
We recommend the book The Tyranny of Choice, by Renata Salecl.