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Brigham and Women’s Hospital—

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Breaking down health-care silos

August 6, 2019by Robert Whitcomb in Uncategorized tagged Brigham and Women’s Hospital—

Four staffers at Boston’s Brigham and Women’s Hospital write about breaking down health-care silos in this case regarding treatment of patients with end-stage renal disease.

Among their observations:

“{I}n 2016 we launched a coordinated ESRD program within Partners Healthcare, based at Brigham and Women’s Hospital (BWH) in Boston, one of the first to bring the care-coordination principles that are increasingly common in primary care to disease-specific specialty care. While other programs, like the CMS ESRD demonstration projects, have piloted care-coordination models with large dialysis organizations, ours is the only such program that we’re aware of that coordinates care across all stakeholders (dialysis units, hospitals, primary care providers, and others) rather than focusing on care within the dialysis unit itself. Further, unlike other programs, ours extends beyond dialysis-based care to facilitate transplant evaluations and, when needed, palliative care.”

To read the whole article, please hit this link.


Care New England wants Partners to acquire it

April 19, 2017by Robert Whitcomb in Uncategorized tagged Brigham and Women’s Hospital—, Care New England, Partners Healthcare

 

Rhode Island’s Care New England hospital system wants to be acquired by Greater Boston’s Partners HealthCare, which includes such famed institutions as Massachusetts General Hospital and Brigham and Women’s Hospital.  CNE’s plan is to  sell off Memorial Hospital, in Pawtucket, R.I., as part of being acquired. Ohio-based Prime Healthcare would buy Memorial.

Because of Massachusetts state regulators’ concerns about Partners’ pricing power, that system has found it difficult to expand more in Greater Boston.

CNE’s  current units are:

  • Butler Hospital
  • Kent Hospital
  • Memorial Hospital
  • Women & Infants
  • VNA of Care New England
  • Care New England Wellness Center

“Today’s announcement represents the positive results of an extremely careful and deliberate process intended to ensure the best clinical, financial, and strategic direction forward for CNE,” said board Chairman Charles R. Reppucci, in a release. “While we are taking the first steps in this process, we do so with the utmost optimism and dedication to ensuring the successful completion of this affiliation with Partners which represents a unique and compelling opportunity in the advancement of Rhode Island healthcare delivery.”

Care New England has struggled financially in recent years and has  long been wanting to merge with another entity.

The system had  a $68.3 million operating loss in fiscal 2016 and a $1.8 million operating loss in fiscal 2015.

CNE has had a  relationship with Partners since 2009 through a clinical affiliation with Brigham and Women’s Hospital. And McLean Hospital, also owned by Partners, has  sometimes worked with Care New England’s Butler Hospital in behavioral health and research.

How such a merger would affect the Alpert  Medical School at Brown University is unknown. Partners has very close links with the Harvard Medical School.

Presumably the acquisition would involve  big golden parachutes for CNE executives.

To read more, please hit this link. 

Will GOP health bill cut nonprofit hospitals’ outreach to their communities?

March 16, 2017by Robert Whitcomb in Uncategorized tagged ACA, Brigham and Women’s Hospital—, nonprofit hospitals

By SHAFALI LUTHRA

For Kaiser Health News

For the past six years, Mardi Chadwick has run a violence prevention program at Boston’s Brigham and Women’s Hospital. The program’s goal is to address broader, community-based health issues and social problems that make people ill or prone to repeated injury from gunshots, stabbings or environmental causes.

In Chadwick’s view, this endeavor — almost from its inception — made a big difference in nearby neighborhoods. But its profile in the eyes of hospital administrators got a boost from an Affordable Care Act provision that required nonprofit hospitals to conduct triennial assessments of local health needs and devise strategies, updated yearly, to address them. Falling short would trigger a financial penalty.

“Everyone, all of a sudden, cares about the social determinants of health,” she said. “Our expertise is being brought in. … We have a bigger seat at the table.”

But will programs like this one continue to get such attention? As the GOP-controlled Congress works to scrap Obamacare, the answer is uncertain.

Requiring this “community health needs assessment” was part of a broader package of rules included in the health law to ensure that nonprofit hospitals justify the tax exemption they receive. Another directive was that these facilities establish public, written policies about financial assistance available for medically necessary and emergency care and that they comply with limits on what patients who qualify for the aid can be charged.

These requirements add to the ongoing controversy about whether all nonprofit hospitals do enough to deserve a tax break. People on one side of the issue view the assessment rule, for instance, as an undue, unfunded burden while others say it doesn’t do enough. So far, though, the community health assessment requirement hasn’t exactly been a hot topic in the repeal-and-replace debate and was not addressed by the House Republicans’ health plan unveiled March 6.

Sen. Chuck Grassley (R.-Iowa), who has long urged that more scrutiny be applied to nonprofit hospitals’ tax status, championed the provision. His spokeswoman said he will continue to advocate that it remains in effect in whatever new health policy plans emerge. Regardless, the financial uncertainty of any overhaul of the health law could undermine some hospitals’ efforts.

The decades-old nonprofit tax status, granted by the Internal Revenue Service to institutions that meet the “community benefit” standard, spares hospitals from paying federal taxes and is collectively worth billions of dollars. Nonprofit hospitals have generally cited the uncompensated or “charity” care they provide, as well as initiatives they undertake to promote public health, as sufficient proof that they earn their tax exemption. But for-profit hospitals, which do pay taxes, cry foul, saying they make similar contributions.

The new requirements overall were meant to hold nonprofits to a higher standard — and penalize those that didn’t deliver. Under the law, hospitals that fail to complete the assessment and implementation strategy face a $50,000 fine — which can seem small next to their overall operating budgets. But down the line, the penalties can accumulate and ultimately could jeopardize their valuable tax exemption.

Meanwhile, federal data show that as recently as 2011 nonprofit hospitals targeted less than 10 percent of their operating expenses to benefit the community — this includes charity care, unreimbursed costs from Medicaid and other government programs and medical research and education. Less than 1 percent went to community health improvement services like Chadwick’s.

Advocates hoped the health law would change this. The idea was to push nonprofit hospitals to invest more in public health initiatives that do not directly earn them money — giving such programs more value on the balance sheet. But it’s hard to gauge whether that’s happened.

“You can find hospitals that have done this. But … are we seeing a real shift in the hospital community? Or are these a few hospitals that are outliers?” said Gary Young, director of the Center for Health Policy and Healthcare Research at Northeastern University. “We’ve asked them to make a sea change in how they’re doing things. And that can’t happen overnight.”

 

Part of the problem, analysts say, is that the underlying idea — reaching into the community to help people navigate the social and economic factors that can influence health — goes beyond what hospitals have traditionally viewed as their mission. Despite the potential for long-term payoff, administrators tend to focus on the immediate questions: How many beds are full? What medical services are being provided? How are they doing with their operating budget?

“It’s a new world out there in terms of the hospital not being the center of the universe,” said Lawrence Massa, president of the Minnesota Hospital Association, the state’s hospital trade group, which has been tracking hospital response to the health assessment requirement.

Initially, they found the money nonprofit hospitals put toward “community needs” went up after the assessment requirement: from about $355 million in 2011 to $459 million in 2013, according to an analysis by the association. (The needs assessment requirement took effect in between, for the tax year starting after March 2012.) But the increase leveled off in 2014 — the most recent year for which data are available.

Massa’s conclusion: Caring for the health of people before they come into the hospital is unfamiliar territory. Not everyone took naturally to it. “We saw some communities that embraced this, and did a nice job. … In other communities, there’s been friction between public health and the acute setting — and lack of understanding.”

With continued time and sustained emphasis, that could have changed, said Sara Rosenbaum, a professor of health law and policy at George Washington University.

But now? Even if the community benefit requirements remain intact, she and others fear this accountability effort could take a hit. Repeal of the health care law is likely to create fresh financial challenges for hospitals. For instance, although the House GOP’s American Health Care Act would restore some of the uncompensated-care funding cuts hospitals absorbed under the ACA, the coverage changes proposed in Republicans’ plan could mean tens of millions more uninsured people.

That scenario, policy experts and trade groups say, would increase the amount of free care nonprofit hospitals provide, creating new budget pressures that could lead them to tamp down on efforts to promote community health work.

“We could be right back in a situation where there is a fair amount of charity care, and that could become a large component of how hospitals are justifying their nonprofit status,” said Ken Fawcett, a physician who runs a community health worker initiative at Spectrum Health in Grand Rapids, Mich.

Meanwhile, the health assessment’s impact has been evident at Boston-based Massachusetts General Hospital. There, administrators used it to devise an intervention strategy around drug abuse — partnering, for instance, with local schools and community organizations, and hiring former addicts to help patients navigate recovery.

“There’s no question the Affordable Care Act required us to bump up our game,” said Joan Quinlan, its vice president for community health. If people lose coverage, she added, hospitals will increasingly argue that’s enough reason for a tax break. It could stifle efforts to promote more substantial community benefit.

“If the ranks of the uninsured or underinsured grow, then charity care will increase. And the ability to do some of these more creative downstream efforts will be hampered,” she said. “There might be heightened awareness. But if there aren’t resources to address them, it’s going to be hard.”

 


Brigham CNO resigning after a stressful stretch

August 16, 2016by Robert Whitcomb in Uncategorized tagged Brigham and Women’s Hospital—, Jackie Somerville, Watson Caring Science Institute

 

After months of contract negotiations with the nurses union, and a narrowly averted strike, at  Boston’s Brigham and Women’s Hospital, hospital officials announced that the institution’s chief nursing officer is resigning as of Oct. 1 to focus on “opportunities in academia and consulting.”

Jackie Somerville will step down from senior vice president of patient care services and chief nursing officer on Oct. 1 to focus on “opportunities in academia and consulting,” the hospital has told the staff.

The Boston Business Journal noted that  Jackie Somerville’s tenure  as senior vice president of patient-care services and chief nursing officer  coincided with very stressful times at the  hospital, first during the hospital’s messy transition to Epic’s new electronic health record, in May 2015 and also  during the months-long negotiation with union nurses over a new contract, which nearly led to 3,000 nurses going out on strike.  Strike preparations and reduced  patient volume cost the Harvard teaching hospital $24 million.

In any event,  hospital officials praised  Ms. Somerville’s work. The publication said the hospital noted that  under her leadership, the Brigham was named one of 13 national affiliates of the Watson Caring Science Institute and that she is also a Caritas coaches at the hospital, in which position she mentors others on providing compassionate care.

To read the article, please hit this link.


Mass. bill would crack down on VIP treatment

June 2, 2016by Robert Whitcomb in Uncategorized tagged Brigham and Women’s Hospital—, Department of Public Health, Mark Montigny, Sen. Mark Montigny, VIP treatment

dropoff

Drop off at the Brigham?

Massachusetts state Sen. Mark Montigny, who has spent a lot of time on healthcare issues in his 23 years in the Senate, has filed a bill to fine hospitals for giving special status and benefits to rich patients and for failing to report such violations to regulators.

The Boston Globe said special treatment for a prince got his ire.

Some hospitals, especially famous teaching hospitals in world-renown medical centers such as Boston, have long draw celebrity patients whose wealth and power have gotten them special attention.

Mr. Montigny proposed the amendment after The Globe published a story about a Middle Eastern royal who stayed on the VIP floor at Brigham and Women’s Hospital, in Boston, for seven months in 2014.

The Globe reported that  state Department of Public Health cited the hospital  for violations involving the prince’s care, “including not wearing protective gowns as required when a patient is diagnosed with a drug-resistant infection. The patient found the protective gear off-putting.”

“His personal aides were permitted to give him routine medications, and the prince gave thousands of dollars in gratuities to staff — both are forbidden by hospital policy. Nurses said they turned the envelopes over to managers.”

 

 

 

 

 

 


Partners offering innovation grants to employees

January 29, 2016by Robert Whitcomb in Uncategorized tagged Anne Klibanski, Brigham and Women’s Hospital—, M.D., Massachusetts General Hospital, Partners Healthcare

 

lab

A molecular-biology lab.

Partners HealthCare, whose properties include Massachusetts General Hospital and Brigham and Women’s Hospital, is stepping up efforts to commercialize research done at its labs and hospitals. Its latest tactic, reports The Boston Globe, is  to offer as much as $1 million in grants (up to $100,000 each) for employees “who come up with promising ideas for new drugs, devices and other inventions that have the potential to improve patient care.”

“The grants are open not just to researchers, but to anyone in Partners’ workforce of 64,000 who has a good idea. The small sum is intended to help early-stage ideas get off the ground,” the paper reported.

“This funding is aimed at making an even stronger connection between the innovative ideas within our healthcare system and Boston’s biotech and life-sciences industry, which can bring those ideas to life,” Anne Klibanski, M.D., chief academic officer, said.


Doctors should make their empathy more overt

November 11, 2015by Robert Whitcomb in Uncategorized tagged accountable care organization, Brigham and Women’s Hospital—, Dana­Farber Cancer Institute

compassion

This piece in Medscape argues:

“Doctors If you work in a hospital, an outpatient practice owned by a hospital, or an independent practice, or if you are a member of an Accountable Care Organization (ACO), training in how to empathically communicate with patients may be in your future. That’s because the traditional paradigm for good bedside manner—detached concern—is now being viewed by insurers, health plans, and hospital systems as being too detached, when surveys show that patients want more interpersonal connectedness with and trust in their physicians. ”

James A. Tulsky, M.D., chairman of the Department of Psychosocial Oncology and Palliative Care at the Dana­Farber Cancer Institute and chief of the Division of Palliative Medicine at Brigham and Women’s Hospital, in Boston, told Medscape that most physicians are  empathetic.

“I think that’s the reason they go into medicine. They care about other people.”

“The question, ” he says, is “whether patients know that their doctors are feeling that empathy, and whether doctors are able to express that to a patient in such a way that the patient feels supported. That’s the issue. The question is not about whether doctors lose empathy or whether one needs to unlock empathy.”

Benefits of a more patient-centric, visibly empathetic approach include: sharpening diagnostic skills, improving patient compliance — and  thus outcomes — higher job satisfaction and reduced chances of being sued for malpractice.

 

 

 

 


‘Team of Teams’ in healthcare

August 19, 2015by Robert Whitcomb in Uncategorized tagged Boston Marathon bombing, Brigham and Women’s Hospital—, Dan Beckham, Frederick Taylor, Stanley McChrystal's book Team of Teams

teamwork

Gen. Stanley McChrystal’s book Team of Teams show the importance of adaptability and resilience in the face of unpredictability in many areas, including healthcare.

Consider how Boston’s Brigham and Women’s Hospital dealt with the mass injuries caused by the Boston Marathon bombing, on April 15, 2013.

The hospital’s trauma and other teams that  day responded by doing what they do every day — adapt. General McChrystal observed that had they been bound by a hierarchical command structure, they would have been “too hidebound to respond effectively.”

Dan Beckham, a strategic consultant, in commenting on General McChrystal’s book, notes in a long and interesting piece on Hospitals & Health Networks:

“As McChrystal recounts, {U.S. management consultant} Frederick Taylor drew a sharp line between those who manage and those who work — between thinking and doing. I would argue that in health care, a similar line was drawn with equally detrimental effects. That line was between management and medicine. Management was ceded to a professional class of administrators, while physicians, who were plenty busy with patients, were happy to stay focused on medicine.

“Much attention is given to the impact of silos in health care. But the line drawn between management and medicine represents one of the mothers of all silos — a ‘macro silo’ versus the ‘micro silos’ that exist related to departments, divisions, specialties and locales. Only now is the wall between management and medicine being pulled down as more and more physicians are invited to participate in leadership and management decisions.”

 

 


Shopping for low-priced CT scan in vain

May 31, 2015by Robert Whitcomb in Uncategorized tagged Brigham and Women’s Hospital—, Coolidge Corner Imaging, CT scan, Employee Benefit Research Institute, Harvard Pilgrim Health Care, Karen Pollitz

 

scan

3D reconstruction of the brain and eyes from CT scanned DICOM images

By JAY HANCOCK, for Kaiser Health News

Douglas White knew high-deductible insurance is supposed to make patients feel the pain of medical prices and turn them into smart shoppers. So he shopped.

He called around for price quotes on the CT scan his doctor ordered. After all, his plan’s $2,000 deductible meant paying the full cost out of pocket. Using information from his insurer, he found a good deal — $473.53 at Coolidge Corner Imaging in Boston, a half hour from his house.

But the bill he got later was for $1,273.02 — more than twice as much — from a hospital he had no idea was connected to the imaging center.

“I was shocked,” said White, a doctor of physical therapy who thought he knew his way around the medical system. “If I get tripped up, the average consumer doesn’t have the slightest chance of effectively managing their health expenses.”

A national study by Consumers Union basically comes to the same conclusion, suggesting that there are millions of Douglas Whites lost in the medical billing maze.

Nearly one in three Americans with private health insurance surveyed by the research group got a surprise medical bill in the past two years — defined as when a plan paid less than expected and doctors and hospitals tried to recover the balance from the patient.

Of those with surprise bills, nearly a fourth got bills from doctors they had no idea were involved in their care and nearly two-thirds were charged more than they expected.

“When we talk about transparent healthcare and the need for consumers to shop around, it’s just not possible in many situations,” said Blake Hutson, a senior associate for Consumers Union, the policy arm of Consumer Reports. “Even if you work for a big company and have what you think is a good health insurance plan, you can get a surprise medical bill.”

The deductible is what patients pay before insurance kicks in. The higher the deductible, the more you pay out of pocket. Deductibles of $3,000 or $5,000 are not unusual these days, although the health law caps out-of-pocket costs at $6,600 for individuals and $13,200 for families.

Making plan members pay more in this way is supposed to prompt them to check prices and put competitive pressure on medical providers.

The problem is that you can’t buy medical services the way you buy a phone plan. Doctors, hospitals and other providers generally don’t advertise their prices and often keep them confidential, even when asked by patients about what to expect. Providers charge different amounts for the same service depending on the insurance.

One episode of treatment can generate bills from multiple caregivers, especially in the hospital.

A new study by the Employee Benefit Research Institute shows that members of high-deductible plans have higher incomes and are more educated on average than the typical American. But a post-grad degree from MIT might not be enough to figure out some bills.

The system is so complicated that one patient in three who got a surprise bill in the Consumers Union study didn’t investigate or fight it.

“I didn’t think it would make a difference,” or “I was confused about what to do” were common reasons for inaction.

That’s the wrong response, said Karen Pollitz, a senior fellow at the Kaiser Family Foundation who studies how the health system affects consumers. (Kaiser Health News is an editorially independent project of the foundation.)

“It’s always advisable to ask questions if you receive a surprise bill or if insurance pays less than you expect,” she said. “Mistakes happen and following up can save you money. If it gets too confusing or frustrating, ask for help.”

Consumers Union offers an online tool for finding the relevant agency in your state and its contact information.

White’s billing problems were cleared up — many months and phone calls later and after a reporter started inquiring.

His plan, Harvard Pilgrim Healthcare, said it had given him an incorrect quote for the CT scan last fall. The plan eventually paid the imaging center the full $1,273, saying it wasn’t White’s fault that the plan’s quote was wrong.

The bill had come from Brigham and Women’s Hospital, which owned the radiology center, even though White said there was no indication of that when he went to get the scan.

Harvard Pilgrim said it didn’t know Brigham and Women’s was affiliated with the center, either. Hospital-owned facilities are often far more expensive than independently owned doctors’ offices.

So how does he like the transparency revolution in healthcare, boosting competition and empowering patients?

“There is nothing transparent about most healthcare billing,” White said.


Inter-operable enough? Dr. Wachter defends Epic

May 5, 2015by Robert Whitcomb in Uncategorized tagged Brigham and Women’s Hospital—, David Bates, EHR, M.D., Robert Wachter

server

Many in the healthcare industry  hate Epic, the electronic health- records company. But “Digital Doctor” Robert Wachter, M.D., associate chair of the department of medicine at University of California, San Francisco, defends the company.

Dr. Wachter calls Epic, both its product and business practices, a fine operation and asserts that it  delivers what hospitals and health systems want, inter-operability and all.

Another defender, says Becker’s Hospital Review, is David Bates,  chief quality officer at Brigham and Women’s Hospital, in Boston. He told Dr. Wachter that Epic’s platform is the only EHR system that offers most of the capabilities that an organization wants in an EHR. “If you make a big matrix of all the various things that you want as an organization, Epic covers many more of the boxes than others,” Mr. Bates said.

Still, as Becker’s  notes, the hospital industry “by and large remains critical of Epic’s willingness to share data. Dr. Wachter argued in his book that the type of inter-operability the industry is gunning for isn’t the type of inter-operability many health leaders are focused on.”

 

 


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