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Michael J. Dowling

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Saving an acquired hospital’s local identity

LIJM

Long Island Jewish Medical Center,  the  Northwell Health hub.

In Becker’s Hospital Review, Michael J. Dowling, President & CEO of Northwell Health, a big system in metropolitan New York,  talks about community hospitals’ local identities  after a big system has acquired them. Northwell has acquired six community hospitals since Mr. Dowling became president and CEO, in 2002.

He says, among other things:

“To me, a community hospital is the principal facilitator of healthcare in a specific neighborhood or metro area. Even though most healthcare is now delivered on an outpatient basis, many people in a given area identify healthcare with their local community hospital.”

“When a health system approaches a community hospital for an acquisition — or visa versa — the question to answer first and foremost is, ‘Can the health system help strengthen the community hospital?’ The goal in these types of relationships is to enhance the quality of care at the local hospital. Health system partners can facilitate that in various ways.”

“It is critical that the health system does not undermine the community hospital’s reputation or take away its local identity.”

Finally: “When acquiring a community hospital, the key is balance. Preserving the hospital’s local identity is important to its staff, providers and patients. Often, the hospital has long served as an emblem of the community and represents an important part of its heritage. But that doesn’t mean the health system can’t or shouldn’t make any changes. The cultures must adapt to fit together, and certain services the hospital offers may be amended. At the end of the day, all of these changes are intended to improve the quality of care at the community hospital while simultaneously strengthening the health system.”

To read the entire Becker’s Hospital Review piece, please hit this link.


Northwell CEO urges regulatory streamlining

streamline

In this interview with Becker’s Hospital Review, Michael J. Dowling, president and CEO of Great Neck, N.Y.-based Northwell Health, formerly North Shore-LIJ Health System, talks about his much admired tenure  at the big New York City area system and changes in healthcare.

Becker’s asked him:

“If you could eliminate one of the healthcare industry’s problems overnight, which would it be?”

He answered:

“I would say to reduce the conflicting and over-burdensome array of regulatory demands on healthcare organizations. We are inundated with a plethora of micro-regulations, and that, I think, just makes the business much more complicated than it needs to be. It consumes excess resources and doesn’t do enough to improve outcomes for patients. This is not to suggest that I’m against compliance, but the constant development of dozens of regulations on an ongoing basis makes the machinery of progress move much more slowly than it could.”

And:

“What do you consider your greatest achievement at North Shore-LIJ/Northwell Health so far?”

He answered:

“I think our greatest achievement is the product of multiple players. When you’re part of a team, success isn’t the result of the actions of one person. I would have to say I’ve been very happy with being part of the creation of a culture of innovation, creativity and teamwork. We are an organization that looks forward on how to improve and advance — not constantly looking in the rearview mirror.

“I also believe that, irrespective of how successful one is, you should never be completely comfortable or happy, but always raising the bar. This culture and mindset is what builds long-term sustainability in the organization and allows you to make a difference.”


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