Kumar Chatani, chief information officer and executive vice president of New York-based Mount Sinai Health System, shares his approach to CIO leadership with Becker’s Hospital Review. His suggestions (and some of this is paraphrased by Becker’s) include:
1. Think of yourself as a service provider.Information technology touches and supports nearly every role in a healthcare organization from the C-suite to clinicians to patients. CIOs are at the forefront of IT.
2. Know how to communicate. “Avoid IT jargon: speak directly and simply,” he says.
3. Play an active role in on-boarding new leaders. Hospital leadership is subject to turnover and the C-suite will constantly have new members. When someone new joins the organization, extend a helping hand.
4. Be prepared for your role to evolve. For the past decade, IT has migrated from a back office function to deeply impacting how healthcare is delivered. This trend will continue in healthcare, affecting how CIOs operate. “The role will blur and spread deeper into business operations,” he predicts.