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The value of walks and talks

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Hospital execs’ walks-and-talks around their facilities to listen to staff and patients pay off in patient-safety and other improvements, says Catherine Miller ┬áR.N., J.D., risk- management and patient-safety specialist for the Cooperative of American Physicians Inc.’s CAPAssurance Program.

She says that “nearly every major patient safety organizations considers rounding to be one of the best way leaders can show their commitment to patient safety. It reinforces to staff that their work matters,” Hospital Impact reported.



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