Patient-centric care may well improve the operating margins and revenues of hospitals, says this Accenture study.

The report studied six years of hospital margin data reported for the Centers for Medicare & Medicaid Services and compared it with patient experiences recorded in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The analysis found that hospitals that performed the best on HCAHPS had net margins  an average of 50 percent higher than those with average ratings. The correlation between higher margins and positive patient experiences was recorded across all types of hospitals.