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Study links patient-centric care and stronger hospital finances


Patient-centric care may well improve the operating margins and revenues of hospitals, says this Accenture study.

The report studied six years of hospital margin data reported for the Centers for Medicare & Medicaid Services and compared it with patient experiences recorded in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The analysis found that hospitals that performed the best on HCAHPS had net margins  an average of 50 percent higher than those with average ratings. The correlation between higher margins and positive patient experiences was recorded across all types of hospitals.


A plug for more investments in nursing


A new study of Magnet-designated hospitals, accredited  for nursing excellence, shows that they receive higher ratings from patients than other hospitals. This could, of course, help Magnet hospitals financially.

The study, in Health Services Research, compared 212 Magnet hospitals with 212 similar non-Magnet hospitals, using data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

“Patients in Magnet hospitals gave their hospitals higher overall ratings, were more likely to recommend their hospital, and reported more positive care experiences with nurse communication,” the researchers reported. Better patient-care experiences, they said, “may positively enhance reimbursement for hospitals.”

Research shows that patient experience  is closely linked to  the care receive from nurses because they provide the most direct  care, lead author Amy Witkoski-Stimpfel, Ph.D., R.N., assistant professor at the New York University College of Nursing, noted about the study.

FierceHealthcare said  that a recent separate study found that mortality rates in acute-care Magnet hospitals  were  20 percent less than in non-Magnet hospitals. The study largely credited better process of care in Magnet hospitals that had made substantial new investments in nursing.








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