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Three cheers for precision

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In a Hospital Impact  blog,  “Benefits of Data-Driven Healthcare,” Lynn McVeychief operating officer of Meadowlands Hospital Medical Center, an acute care, 230-bed hospital in New Jersey, writes:

“When asked how their departments are running, an emotionally based manager will answer, ‘Morale is high, patients don’t wait, doctors are happy,’ whereas an evidence-based manager will answer, ‘HCAHPS scores have risen 15 percent in last 12 months, expenses are down 12 percent, revenues increased 4 percent, and CORE measures are 10 percent better than last year.”’



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