We suspect that both their cultural assets and drawbacks will be seen as exaggerated when they confront the cold reality of running healthcare organizations — as will be the technologies that they are so comfortable with.
“When asked how their departments are running, an emotionally based manager will answer, ‘Morale is high, patients don’t wait, doctors are happy,’ whereas an evidence-based manager will answer, ‘HCAHPS scores have risen 15 percent in last 12 months, expenses are down 12 percent, revenues increased 4 percent, and CORE measures are 10 percent better than last year.”’
