Lynn McVey

In a Hospital Impact  blog,  “Benefits of Data-Driven Healthcare,” Lynn McVey, chief operating officer of Meadowlands Hospital Medical Center, an acute care, 230-bed hospital in New Jersey, writes:

“When asked how their departments are running, an emotionally based manager will answer, ‘Morale is high, patients don’t wait, doctors are happy,’ whereas an evidence-based manager will answer, ‘HCAHPS scores have risen 15 percent in last 12 months, expenses are down 12 percent, revenues increased 4 percent, and CORE measures are 10 percent better than last year.”’