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How hospitals can regain communities’ trust after crises



Texas Health Presbyterian Hospital of Dallas, scene of an Ebola crisis last year.

–Photo by Hasteur

Near-constant communication and transparency are critical in hospitals’ regaining their communities’ trust.

Examples include Texas Health Presbyterian Hospital, in Dallas, in dealing with Ebola and Providence St. Vincent Medical Center, in Portland, Ore., in dealing with a hostage situation.

As this piece in Becker’s Hospital Review notes “Hospitals have to be ready to respond to any type of scenario and leadership must be prepared to speak to those events in the moment with clarity and transparency. Communities look to those moments to reinforce their belief systems about the hospital.”

And as ” people “heavily rely on the Internet for information, blogs are a great tool for hospital leaders to share information and interact with the public. ”



Quackery from Dr. Google


Tanya Feke, M.D., writes in

“The truth is that Dr. Google often does more harm than good. Information found on the Internet is often unreliable and can unnecessarily increase anxiety. Worse, it can lead to people questioning their doctor’s judgment even after they have been properly seen and examined. I admit my heart plummets when I hear the words, ‘but I read it on the Internet,’ at the end of a visit. While I appreciate that someone wants to be proactive for their health, those words often mean my patient has an agenda and will demand certain tests and treatments even if there is not a medical indication, even if I carefully explain to them why that is the case. This happens at least once every day.”

FCC’s ‘net-neutrality’ ruling and healthcare


The Advisory Board Company looks at how the Federal Communications Commission’s decision on ”net neutrality” will affect the healthcare sector. Among the reactions:

“Mike Putnam—senior vice president of American Well, a telehealth provider—said he supports FCC’s net neutrality rules, noting his company has seen an increase in provider visits over mobile networks since releasing an app that enables patients to speak with doctors through the video functions on their phones.

“Matthew Douglass, vice president of Practice Fusion, praised the decision, saying ‘Reclassification of [Internet service providers] under Title II ensures that product features, pricing, and functionality are the drivers of innovation and choice in our healthcare technology market, unimpeded by whether a new company can simply afford to reach their customers.'”

“Ryan Radai of the Competitive Enterprise Institute said FCC’s plans to regulate mobile networks will be counterproductive for technologies that rely on high-speed Internet.”

“IT Now Executive Director Joel White described the rules as ‘unprecedented and dangerous.’ He said his organization ‘fears that hampering the Internet economy with heavy handed regulations will slow the development and expansion of new innovative medical technologies that rely on broadband.”‘


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